Urbandale Auto Repair

Once again, Premiere took care of the Polder clan’s automotive needs to perfection!

These guys really know how to take care of you and your car needs. 13 years ago I was in a panic car situation and I happened to stumble on this tiny little shop across from Kmart on Hickman. I knew that once they killed the battery I would have to hope I didn’t get ripped off and that these people would do a good job. I was a 21 year old woman with no clue about cars. Well, 13 years later I still continue to bring my cars here. Chad, the owner has been nothing short of honest, kind, and fairly priced in his business. They all do amazing work and are compassionate. They go above and beyond every visit. From giving you a loaner car to letting you chat their ear off while waiting to get oil changed. A special shoutout to Tim, the front desk guy. You’re way more than that, and you are one of the main reasons why I keep coming back. It’s hard to find people like you!!! So if you are in the need of car work, but want a little extra to go along sigh it, Premier Auto Service is the place to go!

Premiere was informative and efficient.

Honest, won’t try to tell you need something when you don’t.

I debated replacing an Air/Fuel sensor myself but didn't have time and figured it would only be about 200 bucks. After bringing it in they quoted me 1500 dollars to replace two of them and also that my wheel bearing is going to start failing. I had them just replace the one sensor and with oil change ended up being 600 dollars. The infuriating part is that I had to pay 100 dollars for diagnostics on a part we knew we had to replace anyway. And on top of that they charged me 300 dollars for a part I could have bought for less than 100 bucks at any local auto parts place. It feels like one of the most dishonest auto repair experiences I have ever had.

Service prompt and service people friendly and helpful.

Thanks Tim and Chad. I appreciate your approach to helping customers. You know your stuff and best of all you have earned my trust!

As always, great service! Customer for 25 years!

Tim and his staff have always taken special care of my wife and her (old) car. They seem to really care fixing the immediate repair needs. The offer and use of a loaner car makes it very easy to use your services!! Thank you!