Excellent service all around! Tim helped make arrangements to have my vehicle towed in a timely manner while on the shoulder of the busy highway. Mark called and spoke in detail to 3 people (myself, my husband and then the Ford Service Manager) to explain what he was seeing and that the work completed the week prior at the Ford dealership was not done properly. This led to doing what is right for the customer and saving us money. Thank you Premier Auto for all of your help!