Urbandale Auto Repair

Thanks for all your help. I greatly appreciate the honest and helpful advice. I wouldn't take my car anywhere else.

These guys are awesome. They strive to get you the quality parts you need, while treating you like a partner in keeping your vehicle safe and effective. I have an older car, 1987 Nissan 300ZX and the parts are insanely expensive, I knew that going in though and thank goodness I don't have to go to a dealer for repairs. Looking forward to pouring more of my hard earned dollars into a noble enterprise.

I can call for DOT inspection and get in and out same day great service.

My fiance noticed this morning that my car was smoking and the coolant was empty. it turns out the radiator hose was punctured and had a leak. He called premier as they have done work on my car before, and his company usually takes their company cars there. He explained the hose was easily accessible and they informed us it would cost roughly $80 to fix and that they could have it finished in about half an hour. They seemed very nice and knowledgeable and offered me a loaner car at no charge, which I thought was impressive. However, it is a beautiful day so i opted to walk around for a bit while they did the work. i got the car in about 9:30. By 12:30 I still hadn't heard anything so I called them and they said they were just looking at it. 10 minutes later they called me back and told me the cost would be $160 because the hose was not easily accessible and a piece would have to be removed to access the hose. I don't know much about cars so I said ok. My fiance, who has some experience in car repair but preferred not to do it due to his work schedule and my immediate need for a reliable car, booked it over there, opened the hood, placed his fingers on the clamps where the hose would be replaced, explaining that he knows the piece did not need to be removed to replace the hose and that it was clearly visible. The mechanic said yea he could probably do it without removing the piece but that we would have to talk to the manager which I thought was a bit strange. The manager was out so we waited for him to come back. When he arrived my fiance explained the same to him and showed him calmly and respectfully, and the manager put his hands in the air and said "I was told the piece had to be removed". I wonder who told him that since the mechanic said he could do it? Then my fiance said "I know that can be replaced without removing this piece" to which the manager replied "you do it then" and walked away. This is very poor customer service. It's too bad because I'm in the market for a go-to trustworthy mechanic. If he had offered to have a discussion with the mechanic, explained why the piece had to be removed, offered to reduce the price back to the original quoted price, or given any sign of good faith or appreciation for our service, it would have ended differently. Instead I took my keys and walked away never to return. I believe they were trying to pull one over on me, being not very car-savvy, and they got caught, but that's just a guess. Either way the situation was handled very unprofessionally. Guess we will do it ourselves and my search for a trustworthy mechanic continues.

I've been going to Premier Auto since it opened and have had nothing but excellent service. The guys here are great! They got me in on very short notice for my air conditioning and it's back to working like new! The team has always been honest and fair, and I know things have been done right. To a couple of the previous reviewers, if you can afford to make your own determination as to what's wrong with your vehicle and make your own repairs, go for it....for me, I depend on these guys and they never let me down! They have the diagnostic equipment, tools and training...not me. Keep up the great work guys!

Best Mechanics Around!!!We have been taking our vehicles there for years and have always been exceptionally pleased with the service and the crew! Thanks!!!

Excellent Service!The guys at Premier Auto are the best around. They treat you right and my car runs great!! Thanks guys!!

Before I was of age to drive, my father had been going to Premier for a while, at least 3 years. I turned sixteen, got my first car, and went to Premier for every problem I had with the first car to my now third. That's almost 7 years, with the added 3 years my father (and mother) went for their problems. 10 years of loyalty with this business. In my opinion, with ANY tradework, a loyal customer should generally get discounted prices or cheaper labor or what-have-you. With my last stop in, I wanted them to look at the transmission/motor because I felt it was acting weird, they kept it for a couple days to "check it thoroughly" and finally called and said they couldn't get it to act up for them but that I needed new serpentine belts and an A/C charge, which I had them do. The bill came to over $400, with an hour and a half of labor charges -- it does not take an hour and a half to change two belts and charge A/C. Utterly ridiculous pricing! I paid it but didn't feel right about the price and eventually called back to get it changed, but Tim had stepped out and I would have to call him Monday for any changes. I physically went in with a 10% off coupon and asked Tim to just pay me back the 10% with a legitimate coupon rather than do any under the table deals due to loyalty. He refused and said he couldn't do it because "the owner wasn't there" and "using a debit card to pay makes it a lot harder". I've been in customer service since I were of age to work, I know when I'm being fed bullshit. All in all, I may be paranoid, but I feel like this company has been dicking me around. And it's about 2 weeks since the work has been done and my A/C is barely cold, and the entire passenger side just blows hot air. Take my story how you see it but I HIGHLY do NOT recommend this business with good reason.

We take my car there every time for oil changes and just little things that need to be done. They have always been fast and fair on their prices. I highly recommend them to anyone.

Hands down the Best Shop in Town!!!